TERMS AND CONDITIONS
1. General conditions of sale
Our scope of sale Online to individuals is limited to the National market, including Balearics, Canary Islands, Ceuta and Melilla.
For companies and specialized distribution channel outside the state market, the conditions of shipping and delivery will be different from those reflected in the SHIPPING -TRANSPORT section, and will be notified to you when your order is processed by our sales department.
All prices PVPR (Recommended Public Sale Prices) of our products reflected in www.blautel.com include Spanish VAT at 21%.- so it changes for any other foreign country.
Shuttle & Blautel S. L, reserves the right to change prices without prior notice.
Both, invoices and credit notes will reflect the price in force at the time of delivery regardless of the price indicated above.
2. Reception of orders
Our website supports orders continuously and permanently, which will be processed within our business hours.
The business hours of Shuttle & Blautel S.L, is:† 9:00 am to 1:30 pm. and 2:30 pm. to 06:00 pm, labor days: Monday to Friday.
Management of orders/shipments and deliveries.
Within these business hours, the orders will be processed and prepared for delivery according to their location and their estimated deadlines:
Deliveries in 24-48 hours
Deliveries in 24 - 48 hours in capitals of the archipelago.
Deliveries in 48 - 72 hours in re-shipments to other populations.
CEUTA Y MELILLA
Deliveries in 48 - 72 h.
Tenerife and Gran Canaria deliveries in 48 h.
Rest of the archipelago deliveries in 48 - 72 h.
Shuttle & Blautel S.L. Reserves the right to modify our website without prior notice.
The size of some of the items reflected in our website has been modified due to graphic aspects.
The images reflected on www.blautel.com are owned by Shuttle & Blautel S. L., and should not be used without express consent.
Blautel, SXP (Sports Xtreme Program) and 4-OK by Blautel are registered trademarks of Shuttle & Blautel S.L. and its improper and unauthorized use may be prosecuted and penalized according to current laws and regulations.
All trademarks reflected on www.blautel.com are the property of their respective manufacturers.
Blautel, SXP (Sports Xtreme Program) and 4-OK by Blautel are registered trademarks of Shuttle & Blautel S.L. And its improper and unauthorized use may be prosecuted and penalized according to current laws and regulations.
All trademarks reflected on www.blautel.com are the property of their respective manufacturers.
SHIPPING - TRANSPORTS
1. About the merchandise / shipments
The shipping and handling costs are not included in the price and will be shown before the end of the purchase, depending on the shipping address of each order.
Shuttle & Blautel S. L. will pay the transport fee for all shipments that exceed the minimums established to cover the conditions of freight prepaid. Shipments that do not comply with this condition will be increased with a stipulated amount of transport.
Once the shipment has been received by the customer, the customer has a period of 7 labor days to notify Shuttle & Blautel S.L., any type of incident detected in the product delivered, always indicating reason and document number to which it corresponds. The notification will be made via email to firstname.lastname@example.org.
2. Making the order
To place an order it is necessary to connect to www.blautel.com, and register as a user, completing the electronic form that appears at each moment in the store and following the instructions indicated therein. After registration and to proceed with the purchase of products, the product to be purchased must be added to the basket, according to the indications on the screen, completing the order form supplied and validating the same.
The validation of the order by the customer expressly acknowledges the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless otherwise proven, the data recorded by www.blautel.com constitute proof of the set of transactions between Shuttle & Blautel S.L., and their customers. Shuttle & Blautel S.L. will file the electronic document in which the contract is formalized and it will be accessible.
Once the purchase has been made and within the shortest possible time, within 24 hours of the execution of the purchase, Shuttle & Blautel S.L., will send an e-mail with proof of purchase. If you do not agree with the information contained in such confirmation you may request the modification of the same or the cancellation of the contract.
3. Availability of products
The selection of products offered at www.blautel.com, is valid as long as the products are visible on the website, with the stock limits available. When it comes to e-commerce, the stock is updated online, so it could happen, eventually, that during the buying process the stock is depleted, so it is not possible, therefore, in these cases, to continue with the purchase and sale started.
Deadlines are calculated on working days - from Monday to Friday - since Shuttle & Blautel S.L. does not make expeditions on holidays, Saturdays, or Sundays.† Transit time outside Spain , will depends on the delivery country. In the event of any stock break or unavailability of an item Shuttle & Blautel SL will contact the customer to communicate immediately and offer a new delivery date or, if it is not possible to serve the product, proceed to its cancellation. In any case, a delay in delivery with respect to the deadlines indicated will not entitle the customer to demand any compensation.
The products are sent to the shipping address that has been indicated in the order. In the case of placing an order for several articles with different availabilities, the delivery period will take into account the longest expected delivery. In exceptional cases Shuttle & Blautel S.L. will reserve the right to disaggregate the order, sending the available articles and keep pending in backorder a second shipment.
4. Right of withdrawal
If the customer is not satisfied, you can make the return of purchases made at www.blautel.com. The maximum term to request the return is stipulated in 7 working days from the reception of the order, communicating this situation via mail to email@example.com.
The circumstances that may lead to a refund are as follows:
a) The requested product does not satisfy you
You can return it by courier to Shuttle & Blautel S.L. We will refund the amount of the product but not the return costs of the product generated by the shipment. If you have an account with Shuttle & Blautel S.L. a payment will be made for the amount of the returned product to be exchanged in future purchases.
b) Defective product of origin
Once www.blautel.com receives the defective product will be sent another. In this case the change will always be made by the same article or reference. You will only be billed the first shipment, taking care of Shuttle & Blautel S.L. of the postage corresponding to the return and new shipment.
C) Product that, by mistake, does not correspond to the order
Shuttle & Blautel S.L will bear the costs of collection of the wrong product and delivery of the corresponding to the order placed.
For all cases of withdrawal, in terms of shipping and return of products will be in accordance with Royal Decree 1/2007 and complementary regulations.
In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included.
ABOUT THE PRODUCT
1. Warranty of the products
The products have the legal guarantee for lack of conformity of the same that manifest from the date of delivery and in accordance with the established in the European application regulations.
A) if any of the product guarantee data provided or the proof of purchase of the products are modified, altered or replaced.
B) if the identification number and the guaranteed product are handled or repaired without the knowledge and authorization of the technical service or the company issuing the guarantee.
C) if there is no proof of purchase and the delivery note of the products.
To make use of the guarantee, it is essential to keep the proof of purchase and the delivery note of the products. In the event that the manufacturer grants additional commercial guarantees, for the exercise thereof, it will be necessary to keep the corresponding guarantee certificate.
The customer must follow, at all times, the information leaflet of the mark and the instructions for the correct use and installation of the product and all the information about the guarantee.
Shuttle & Blautel S.L. offers the after sales service and guarantee of all its distributed brands.
In the process of accepting a return of material by the customer, it will be necessary to complete and return via email firstname.lastname@example.org , the return request report that Shuttle & Blautel S.L. provided in advance (RMA number)
Once this request has been analyzed, you will receive a response indicating the acceptance, if applicable, of your return by means of an authorization number.
Once your return has been sent to Shuttle & Blautel S. L. through the authorized logistics operator that is indicated to you, you must visibly reflect the authorization number of your return on the outside of the package. They must also attach a copy of the return report inside the package.
The cost of sending the product returns by the customer will always be at your own expense, making Shuttle & Blautel S.L. charge of the cost of shipping the possible warranty repair or replacement if any.
All unauthorized shipments of material will be systematically rejected.
3. Reimbursement of amounts paid.
The refund will be made through the payment method used in the purchase. Shuttle & Blautel S.L. It will not refund the amount or carry out any reshipment of merchandise until the reception and condition of packaging and accessories of the article object of the return or change in our warehouses has not been verified. The price to be returned is the one originally included in the order, except transportation costs, which will only be returned in case Shuttle & Blautel S.L. had been responsible for the cause of return of the product. Once the correct condition of the returned product has been verified, Shuttle & Blautel S.L will reimburse the amount within a maximum period of 15 days.† For customers with account in Shuttle & Blautel S.L., the refund will be made on your account.
You can use the most common credit / debit cards, as well as PayPal.
Payment by Credit Card: you can use Visa, MasterCard. The charge on your card will be made in deferred (except Maestro card), that is, at the time of sending. In this way, only items sent and at the time of shipment will be charged. In the event that the POS will report the denial of the card, the order will be automatically canceled, informing the customer of the cancellation online.
Shuttle & Blautel S.L. Reserves the right to refuse any operation carried out with a credit card. In this case we will proceed to reintegrate the cash into the original card.
It is very important that in the SENDER or COMPUTER field the order number or reference number that the system will assign to you for your purchase request is indicated on www.blautel.com .